チェコ求人 Vendor Support Engineer(日本語、プラハ、外資系企業)


Vendor Support Engineer (日本語、プラハ、外資系企業)


会社:Talent Scout at Veeam Software(www.veeam.com).

We are currently seeking candidates for a challenging yet rewarding role as a Vendor Support Engineer with advanced Japanese language skills.
The role involves providing technical support to our Japanese-speaking customers and partners. While a background in IT is not necessary, we are looking for individuals who are passionate about learning new technologies.
The most important requirement is an excellent command of Japanese.
You can find more details about the role through the following link: https://www.linkedin.com/jobs/view/3636255964

We believe that there might be members in this community who could be interested in or benefit from this opportunity. Please feel free to share this information with anyone who might be interested.
Thank you for your time and consideration. If you have any questions about the position, please feel free to contact me directly.


Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.

Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.

Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle and SAP HANA servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

We are now looking for Vendor Support Engineer.

The Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

Your tasks will include:

Performing troubleshooting and analysis, including log file investigation;
Acting as a technical focal point in relationships to fellow IT Professionals;
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, trouble shooting on our end (in Veeam) as well as in 3rd party components from Microsoft and VMware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
Documenting of all customer interactions accurately and within SLA in our CRM tool.

What we expect from you:

Bachelor’s Degree and/or equivalent years of experience
At least 5+ years working in a technical support role or technical troubleshooting
Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS);
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle);
Ability to quickly learn, understand and explain technical information;
Ability and desire to take ownership of client issues through resolution;
Excellent time management skills;
Ability to work in a fast-paced environment.
Fluent in Japanese language verbal and written (Native or JPLT N1), and also deep understanding of Japanese business cultures to deal with Japanese local partners.
Fluent in English (reading/writing/speaking)

We offer:

Excellent professional and career opportunities in the international team of talented and energetic people.
Competitive salary and regular pay rises.
Generous benefits package from the very first day of your employment including: premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
Cafeteria Benefit Plan – an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
Flexible working hours, no bureaucracy or formalism.
Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library

Please note: If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job.


arsenii.sorokin あっとまーく veeam.com




メールアドレスが公開されることはありません。 が付いている欄は必須項目です



チェコ求人 和食レストランホールアルバイト

和食レストランホールアルバイト(プラハ) チェコ求人情報 プラハのヴィノフラディの和食レストランのSumi Gardenが日本人のサービススタッフを募集しています。 勤務時間:5-11pm 2-3/w …



日系企業営業アシスタント(チェコ人向け) プラハにある日系物流企業が営業アシスタントを募集しています。 日本語は高レベルを求められませんが、チェコ語、英語が必須です。 少数精鋭の会社で、上司は親切でフ …


チェコ大使館求人 ドライバー兼受付業務担当者

ドライバー兼受付業務担当者(駐日チェコ大使館) 東京にあるチェコ大使館では、ドライバー兼受付担当を募集しています。 フルタイム勤務 基本的な日本語・英語コミュニケーション能力必須 普通自動車免許証保持 …


チェコ求人 ラーメン店ホールアルバイト

ラーメン店ホールアルバイト(プラハ) チェコ求人情報 本格的な札幌ラーメンを提供するドイツ発祥のラーメン匠のプラハ支店でアルバイトの求人があります。   ・勤務時間:月曜日~土曜日(曜日選択 …


[募集終了]チェコ求人 日本のかき氷&クレープ屋の店長、アルバイト募集

日本のかき氷&クレープ屋の店長、アルバイト募集(プラハ) 9区にある大型ショッピングモールのHarfaの屋上にあるフードコートエリアで日本のかき氷とクレープのお店がオープンするそうです。日本人上司のも …